I came up through the corporate ranks teaching about EBA.

Emotional Bank Account.

The idea was simple: before asking something of someone, ensure you've done something for them first. Make more deposits than withdrawals.

Looking back, I realize I taught an entire generation of leaders to be overtly transactional.

If you're one of those people and you're reading this, I apologize.

While being on a team or working a job is inherently transactional, leadership shouldn't be.

Instead, be honest.

Explain the WIIFM—What's In It For Me—from their perspective!

Sometimes, tasks like cleaning the bathroom just need to be done. Offering an ice cream sandwich beforehand doesn't address the real issue.

When your team struggles with a task, ask how it can be improved. Explain why it is important. If you can’t explain it, ask your peer why it’s important or ask your boss why it’s important.

Could more people clean more often? Are better supplies needed? Seek input. This approach is far more effective in the long run than being purely transactional.