Wow, that might be the most clickbait headline I’ve ever written.

Let’s set up interview expectations.

• You have 30-60 minutes to determine if this person is a good fit
• They have 30-60 minutes to explain a lifetime or work
• You have 5-10 questions in front of you and should be able to diagnose the personality and work ethic of the candidate from those questions.
• They have looked up online for common questions and have answers you will like rehearsed.
• You have notes scribbled that you may or may not review because you know within 30 seconds if you want or NEED to hire this candidate.
• They have three other interviews lined up, if you delay, they are gone.

Read that list again.

Unless you’re a clinical psychologist, you will not be able to determine future performance from “Tell me about a time you dealt with an upset customer.”

What are we doing?

Why are we spending HOURS training and coaching a team in a skill that takes decades to become proficient at?

Again, this is QSR. Your time at Google, Toyota, Pfizer, or Qualcomm might be different.

QSR is a high turnover world.

Prescreen for availability. Background check for unwanted criminal activity. If they show up on time on day one, they’re hired for a probationary period. If they’re a good fit, they stay. If not, they’ll know it too and you can save them from months of agony.

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